Cancellation Policy

Cancellation Policy

Effective Date, Last Updated: 7/22/2025

Introduction:

Welcome to HomeUpgradeDirect. This Cancellation Policy explains the terms and conditions that govern how you may cancel your subscription or services purchased through our website located at homeupgradedirect.com. By subscribing to or purchasing our services, you agree to comply with this Policy. If you do not agree with the terms outlined here, please do not subscribe to or use our services.

1. Order Cancellation by Customer

At HomeUpgradeDirect, we understand that plans change. If you need to cancel an order, please review the following conditions:

Before Shipment

• You may cancel your order at no cost if it has not yet been processed or shipped.
  
• To request cancellation, contact us immediately at support@homeupgradedirect.com with your order number and full name.
  
• We will do our best to accommodate your request. However, once the order is in the shipping queue, cancellation may not be possible.
  
  

After Shipment

If your order has already shipped, you may:

• Refuse delivery, which may incur a restocking fee and return shipping charges (see Section 4).
  
• Accept the delivery and then initiate a return through our [Return & Refund Policy].
  

2. Custom and Special Orders

• Custom, made-to-order, or special-order products (clearly indicated on product pages) cannot be canceled once production or fulfillment has begun.
  
• If you attempt to cancel a custom order after confirmation, we may retain a portion (or all) of the payment depending on the production stage.
  

3. Subscriptions (if applicable)

If your purchase includes a subscription-based service or product:

• You may cancel your subscription at any time via your account dashboard or by emailing support@homeupgradedirect.com.
  
• Cancellations made at least 24 hours before the next billing cycle will not be charged for the upcoming period.
  
• No refunds will be issued for partial subscription periods already billed.
  

4. Restocking Fees and Refund Deductions

If you cancel an order after it ships or refuse delivery:

You may be responsible for:

• A restocking fee of up to 15%, depending on the product type and manufacturer.
  
  
• Return shipping costs (unless the cancellation is due to our error or a defective item).
  
  

These charges will be deducted from your refund.

5. Order Cancellations by HomeUpgradeDirect

We reserve the right to cancel an order under the following circumstances:

• The product is no longer available or discontinued.
  
• Pricing or listing errors.
  
• Suspected fraudulent activity or payment issues.
  
• Inability to verify shipping address or customer information.
  

If we cancel your order, you will be notified via email and receive a full refund.

6. How to Request a Cancellation

To request a cancellation, please email support@homeupgradedirect.com with the following:

• Subject line: "Cancellation Request – Order #[Your Order Number]"
  
• Include your full name, email, and reason for cancellation.
  

We aim to respond to all cancellation requests within 1–2 business days.

7. Contact Information

For questions about this Cancellation Policy, contact us at…

Company Name: HomeUpgradeDirect
Website: homeupgradedirect.com
Contact: support@homeupgradedirect.com

Note:

This policy applies only to purchases made directly on our website. For items bought through third-party platforms please refer to their cancellation procedures.

Thank you for visiting HomeUpgradeDirect!

We appreciate your interest and are committed to protecting your privacy.